bt9 Privacy Policy
How bt9 collects, uses, stores, and protects your personal information — written clearly so every player understands their rights.
🔒 Our Six Privacy Commitments
The core principles that govern how bt9 handles every player's personal data.
1. Definitions, Scope, and Controller
1.1 Definitions
In this Privacy Policy, the following terms carry the meanings given below:
- "bt9", "we" , "us", or "our" refers to the bt9 platform and its operating entity, accessible at bt9.pro.
- "Platform" means the bt9 website, betting markets, casino games, slot games, wallet services, and all associated digital services available through bt9.pro.
- "Personal Data" means any information that identifies or can reasonably identify a natural person, including name, mobile number, date of birth, device identifiers, and payment account references.
- "Player", "you", or "your" means any individual who accesses, registers on, or uses the bt9 platform.
- "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.
- "Third Party" means any entity other than bt9 and the player, including payment processors, identity verification providers, and game software providers.
1.2 Scope
This Privacy Policy applies to all Personal Data collected by bt9 through the platform, whether submitted directly by the player during registration, generated automatically through platform use, or provided by authorised third-party service providers. It applies to all players regardless of their location, though it is specifically designed to reflect the experience of players based in Bangladesh.
1.3 Data Controller
bt9 acts as the data controller for all Personal Data collected through the platform. As data controller, bt9 determines the purposes and means of processing your Personal Data. All data protection queries, access requests, and deletion requests should be directed to bt9's support team at [email protected].
1.4 Acceptance
By registering an account on the bt9 platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your Personal Data as described herein. If you do not agree with any part of this Privacy Policy, you must not register or continue to use the bt9 platform. This Privacy Policy should be read together with bt9's Terms & Conditions and Responsible Gaming policy.
2. Personal Data We Collect
bt9 collects Personal Data through three primary channels: information you provide directly, information generated automatically through your use of the platform, and information received from authorised third-party providers. The categories of data we collect are described below.
3. How bt9 Uses Your Personal Data
bt9 processes your Personal Data only for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The table below sets out the key purposes for which bt9 processes Personal Data and the legal basis for each.
3.1 Account Creation and Management
bt9 uses your registration data and KYC documents to create and maintain your account, verify your identity, confirm that you meet the 21+ age requirement, and prevent duplicate or fraudulent account registration. This processing is necessary for the performance of the contract between you and bt9.
3.2 Payment Processing
bt9 uses your payment data to process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and Bangladeshi bank channels. Payment data is shared with payment processors strictly to the extent necessary to complete the transaction. bt9 retains transaction records for financial record-keeping and dispute resolution purposes.
3.3 Platform Operation and Game Delivery
Gaming and betting activity data is used to operate the platform, settle bets, calculate winnings, apply bonuses, maintain wagering requirement progress, and deliver the game content you have selected. This processing is necessary for the performance of your account contract with bt9.
3.4 Fraud Prevention and Security
Technical and device data, IP addresses, and betting pattern data are used to detect and prevent fraud, money laundering, bonus abuse, account sharing, and other prohibited activities. This processing is carried out in bt9's legitimate interest in maintaining a safe and fair platform for all players.
3.5 Responsible Gaming Monitoring
bt9 monitors gaming activity data to identify signs of problem gambling behaviour, including extended session durations, rapid increases in stake size, and unusual loss patterns. Where such indicators are detected, bt9 may proactively reach out to the player with responsible gaming guidance. This processing is in bt9's legitimate interest and in the interest of player welfare. For more information, see our Responsible Gaming page.
3.6 Customer Support
Communications data is used to respond to your support queries, investigate account issues, and resolve disputes. Support records are retained for a minimum of two years from the date of the relevant interaction.
3.7 Legal and Regulatory Compliance
bt9 may process and retain Personal Data where required to comply with applicable legal obligations, including financial record-keeping requirements, anti-money laundering (AML) obligations, and responses to lawful requests from competent authorities. Retention periods for compliance-related data are determined by the applicable regulatory requirement, which may extend to five years or longer.
3.8 Platform Improvement and Analytics
Aggregated and anonymised usage data is used to analyse platform performance, identify technical issues, and improve the bt9 user experience. This analytics data does not identify individual players and is not shared externally.
3.9 Promotional Communications
With your consent, bt9 may send you promotional messages about daily bonuses, new game launches, cricket betting markets, and seasonal offers via your registered mobile number or account inbox. You may withdraw consent for promotional communications at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
4. Sharing Your Personal Data
bt9 does not sell, rent, or trade your Personal Data. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose.
4.1 Payment Processors
To process deposits and withdrawals, bt9 shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card processing partners. These providers process data solely to execute the payment and are contractually prohibited from using bt9 player data for any other purpose.
4.2 Identity Verification Providers
To fulfil KYC obligations, bt9 may share identity documents and personal details with authorised identity verification service providers. These providers operate under strict data processing agreements and may not retain or use your data beyond the scope of the verification task.
4.3 Game Software Providers
Live casino and slot games on the bt9 platform are powered by third-party game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. Minimal session data (such as a pseudonymous player token and stake amounts) is shared with these providers to deliver the game content. These providers maintain their own data protection standards and are not permitted to use your data for marketing or profiling purposes.
4.4 Fraud Prevention and Security Services
bt9 may share device and behavioural data with fraud detection and cybersecurity service providers to protect the platform and its players from fraudulent activity. This sharing is carried out in bt9's legitimate interest in maintaining platform security.
4.5 Legal and Regulatory Authorities
bt9 may disclose Personal Data to competent legal or regulatory authorities where required to do so by applicable law, court order, or regulatory direction. bt9 will notify the affected player of any such disclosure where it is legally permitted to do so.
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. bt9 uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the platform, maintain your logged-in session, remember your preferences, and analyse usage patterns.
5.2 Types of Cookies bt9 Uses
- Essential Cookies: Required for the platform to function. These include session authentication tokens and security cookies that keep your account login active. These cookies cannot be disabled without preventing access to the platform.
- Functional Cookies: Remember your display preferences, language settings, and last-visited game categories to improve your experience on return visits.
- Analytics Cookies: Collect anonymised data about how players navigate the bt9 platform, which pages are visited most frequently, and where errors occur. This data is used solely to improve the platform and is not linked to individual player identities.
- Security Cookies: Help bt9 detect and prevent fraudulent login attempts, bot activity, and suspicious access patterns.
5.3 Managing Cookies
You can control cookie behaviour through your mobile browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies will prevent you from logging into your bt9 account and using the platform. bt9 does not use third-party advertising cookies or tracking pixels from social media platforms.
6. Data Security and Retention
6.1 Security Measures
bt9 implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, alteration, or disclosure. These measures include:
- Transport Layer Security (TLS/SSL) encryption for all data transmitted between the player's device and the bt9 platform;
- Encrypted storage of sensitive account data, including hashed password credentials;
- Access controls that restrict internal access to Personal Data on a strict need-to-know basis;
- Regular security audits and vulnerability assessments of the bt9 platform infrastructure;
- Automated monitoring for unusual access patterns and potential data breach indicators.
Despite these measures, no digital platform can guarantee absolute security. In the event of a data breach that affects your rights and interests, bt9 will notify affected players promptly and take all reasonable steps to contain the breach and mitigate any harm.
6.2 Data Retention
bt9 retains Personal Data for the following periods, after which data is securely deleted or irreversibly anonymised:
- Account and registration data: Retained for the lifetime of your account and for a period of five years following permanent account closure, to satisfy legal and regulatory record-keeping obligations.
- KYC and identity verification documents: Retained for a minimum of five years from the date of verification, in line with applicable anti-money laundering requirements.
- Transaction and payment records: Retained for a minimum of five years from the date of the transaction.
- Betting and gaming activity records: Retained for five years from the date of the activity.
- Support communications: Retained for two years from the date of the last interaction in the relevant support thread.
- Technical and device data: Retained for 12 months from the date of collection, unless retained longer for an active fraud or security investigation.
6.3 Data Breach Notification
In the event of a confirmed data security incident that poses a risk to your Personal Data, bt9 will notify affected players via their registered account contact details within a reasonable timeframe. The notification will describe the nature of the incident, the data affected, the steps bt9 has taken to address it, and any recommended actions for the player.
7. Your Privacy Rights
bt9 respects your rights over your own Personal Data. The following rights are available to all registered bt9 players. To exercise any of these rights, contact bt9 support at [email protected] with your account username and a description of your request. bt9 will respond within 30 days of receiving a valid request.
7.1 Right of Access
You have the right to request a copy of the Personal Data bt9 holds about you. bt9 will provide this information in a clear, readable format. Where a request is manifestly excessive or repetitive, bt9 may charge a reasonable administrative fee or decline to respond, with written explanation.
7.2 Right to Rectification
If any Personal Data bt9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For changes to registration data such as your name or date of birth, bt9 may require supporting documentation to verify the correction.
7.3 Right to Erasure
You may request the deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and there is no other legal basis for processing), or where the data has been unlawfully processed. bt9 may decline erasure requests where retention is required by law or for the establishment, exercise, or defence of legal claims.
7.4 Right to Restrict Processing
You have the right to request that bt9 restricts the processing of your Personal Data in certain circumstances, such as while a rectification request is being investigated. During a restriction period, bt9 will store your data but will not actively process it beyond storage.
7.5 Right to Object
You have the right to object to bt9's processing of your Personal Data where that processing is based on legitimate interests, including profiling for responsible gaming monitoring and fraud detection purposes. bt9 will assess the objection and cease the processing unless it can demonstrate compelling legitimate grounds that override your interests.
7.6 Right to Withdraw Consent
Where bt9's processing is based on your consent (for example, processing for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw consent for marketing communications, contact [email protected].
8. Minors, Policy Changes, and Contact
8.1 Minors
The bt9 platform is strictly for adults aged 21 and above. bt9 does not knowingly collect Personal Data from any individual under the age of 21. If bt9 becomes aware that Personal Data has been collected from a person under 21, the relevant account will be immediately closed, all data will be deleted, and the matter will be handled in accordance with bt9's underage gambling prevention procedures. If you believe that a minor has registered on the bt9 platform, please contact [email protected] immediately.
8.2 Changes to This Privacy Policy
bt9 reserves the right to update this Privacy Policy at any time to reflect changes in platform operations, legal requirements, or data processing practices. When material changes are made, bt9 will update the "Last updated" date at the top of this page and, where appropriate, notify active players via their registered account. Continued use of the bt9 platform after the publication of an updated Privacy Policy constitutes acceptance of the revised terms. It is your responsibility to review this page periodically.
8.3 Links to Third-Party Content
The bt9 platform may reference or describe third-party services such as payment providers (bKash, Nagad, Rocket) and game providers (Pragmatic Play, Evolution Gaming, Spribe). These third parties maintain their own privacy policies and bt9 has no control over their data practices. bt9 is not responsible for the privacy practices of any third-party service provider, and players should review each provider's privacy policy independently.
8.4 Contact bt9 About Privacy
For any questions, concerns, or requests related to this Privacy Policy or bt9's handling of your Personal Data, please contact our support team. All privacy-related correspondence should be directed to [email protected]. bt9 is committed to addressing all privacy concerns promptly and transparently. For issues that cannot be resolved through bt9's internal process, players may seek independent guidance through applicable consumer protection channels in Bangladesh.
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